Terms & Privacy

TERMS & CONDITIONS: This website (‘site’) is operated by Pulp Haus Ltd. of 9 Raynham Close, Bishop’s Stortford, CM235PJ, United Kingdom.

By visiting our site and/or buying something from us, you agree to be bound by the following terms and conditions including those set out in our Privacy Policy and any additional terms and conditions and policies we make reference or link to. These terms apply to all users of the site, please read them carefully before accessing or using our website. If you do not agree to all the terms and conditions herein then you may not use the website.

All products viewed online are sold subject to written and photographic description. We aim to display and describe as accurately as possible the printed colours of our products as they appear on our site, but cannot give absolute assurance that the colours of products supplied will exactly match those displayed on the customer’s monitor.

We are not responsible if information made available on this site is not accurate, complete or current. We reserve the right to change the design and specification of products. Descriptions and prices are subject to change without notice. We may also remove products from sale without notice.

Occasionally the site may be offline due to technical error or for maintenance.

LINKS: Links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for their content or liable for any harm or damages related to the purchase or use of anything you may buy from them. We are also not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

REFUSAL OF TRANSACTION: We reserve the right to refuse any order or refuse service to anyone, for any reason at any time. In using our site, you agree to provide current, complete and accurate billing and shipping information for all purchases made at our store and that your use of, or inability to use, the service is at your sole risk.

COPYRIGHT: This site, our work and products within it are copyright of Pulp Haus Ltd. No part of this site or its content may be reproduced or distributed without our written permission.

CONTACT US: We want you to enjoy your user experience with us, as well as the products you purchase from Pulp Haus Ltd. If you have any questions about our shop terms and policies please write to us at admin@pulphaus.uk or at Pulp Haus Ltd, 9 Raynham Close, Bishop’s Stortford, CM235PJ, United Kingdom.

SHOPIFY PRIVACY: Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall and adhere to GDPR legislation. For more insight, you may also want to read Shopify’s Terms of Service and Privacy Statement at www.shopify.com/legal

SHOPIFY PAYMENT: When you use a direct payment gateway to complete your purchase, Shopify stores your credit card data. Payments on our site are processed using Stripe a secure and trusted online payment gateway. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service and Privacy Statement.

SECURITY: We take all reasonable steps to protect your personal details. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

COOKIES: We use cookies to improve your experience of our site. A cookie is a small file that is downloaded onto your computer when you visit a website.  It allows us to recognize and tailor our site to you and it won’t harm your computer. If you prefer, you can restrict, block or delete cookies by changing your browser settings but that may mean that you won’t be able to add and buy products from our store. If you want to do this please check the help section of your browser (or your settings on a smart phone) to learn how to change your preferences. Here is a list of cookies that we use so you that you can choose if you want to opt-out of them or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits.

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECURITY: We take all reasonable steps to protect your personal details. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

PULP HAUS PRIVACY: When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. None of this information is divulged to another party. Furthermore, you can contact us at any time and ask us to remove this information from our system.

We may occasionally send you emails containing new product launches, offers and promotions. We will only add you to our mailing list if you sign up for it. You can unsubscribe from this list at any time.